Frequently Asked Questions

Ordering

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are SSL-secured.

Can I modify or cancel my order?

Email contact@fonari.shop immediately with your order number. We process orders quickly, so reach out as soon as possible.

Sizing

How do your items fit?

Our pieces have a relaxed, slightly oversized silhouette and run true to size. See our Size Guide for full measurements.

What if I'm between sizes?

Size up when between sizes, especially for hoodies and sweatshirts.

Shipping

How long does shipping take?

Orders process in 1–2 business days. Standard shipping is 5–8 business days. Express (2–3 days) and overnight options are available at checkout.

Do you ship internationally?

Yes — we ship to 70+ countries. Delivery is 7–14 business days internationally. Import duties are the buyer's responsibility.

How do I track my order?

You will receive a tracking number by email once your order ships.

Returns & Exchanges

What is your return policy?

Free returns within 30 days of delivery. Items must be unworn and unwashed with all tags attached. See our Refund Policy.

How do I start a return?

Email contact@fonari.shop with your order number. We'll send a prepaid return label within 1 business day.

Product Care

How do I care for my Fonari pieces?

Machine wash cold, gentle cycle. Tumble dry low. Do not bleach or dry clean. Turn inside out before washing.

Will the fabric shrink?

Our fabric is preshrunk. Following the care instructions will maintain fit and weight over time.

Still have a question?

Email us at contact@fonari.shop. We respond within 1 business day.